In fact, thanks to the efforts of the community, there are now a few ways to install on Steam Deck – either you install it by adding the launcher to Steam, or by using a third-party tool, such as Bottles or Lutris. Follow the prompts and be sure to include the requested system data.If you are here for advice on running Diablo IV on the Steam Deck, we wrote a dedicated installation guide here - and if you were looking for the best Diablo IV settings and performance on the Steam Deck, we've got you covered as well. (Click your name at the top right, choose support, then contact support. If that doesn’t solve the issue, I recommend submitting a ticket. Once the account is created, shut down the computer, wait 60 seconds, restart, log into the new profile and try the app/client. Try running your system in selective startup mode: Ĭreate a new administrator account: Blizzard Support - Creating a New Administrator Account Repeat steps 3 and 4 with %PROGRAMDATA% %LOCALAPPDATA% and %TEMP%.Delete the Bnet and blizzard folders inside the appdata folder if they exist.Type the following into the address bar (not the search bar): %APPDATA% and press enter.Delete that folder if it exists (usually program files x86) Navigate to the folder where the desktop application would normally be installed.Open file explorer/file manager (Right Click Windows Start).This will not remove existing game clients. Let’s manually clear the Battlenet Desktop Application and all supporting data from the system. Feel free to reach out to them for assistance if necessary. You may need to look up your specific model for the steps on how to do this and in some rare cases you may need to have this done by the ISP. We cannot say what that might be offhand but the easiest way to resolve these conflicts would be to factory reset the router and/or modem. In some cases there is a corrupt or misconfigured setting within the router or modem. If necessary look at the documentation for your security and routing products to find out how to turn these options off. Not all devices will have these options and the steps for turning these functions off will be different depending on the make/model/software version of the devices and programs involved. Security firewalls (Some ISP provided modems) Normally that is not an issue but we have seen situations where it can interfere with the delivery of the data for our games/voice chat. Sometimes firewall or routing software/hardware will have some advanced settings to prioritize and manage types of network traffic. We do not have individual steps for specific modems or routers so if you need assistance accessing or updating the devices, contact the device maker/provider. You can try switching your DNS settings to use a free public DNS servers instead of your ISPs Servers: Lifewire Wait 60 seconds, turn on the modem, wait 5 minutes, turn on any network devices, wait 2 minutes, turn on your computer and try the game. Turn off all devices including the modem. Now, exit the command prompt and restart your computer, then retest running the application. One of the commands may also tell you the WMI service is already started. Any time you get a confirmation prompt, confirm the prompt. Right-click on Command Prompt and select Run as AdministratorĮnter the following commands into the command prompt window one at a time. Press Windows+Q and type this into the search bar that pops up: If each sub-section of the MSINFO shows “Can’t Collect Information”, resetting the Windows Management Instrumentation (WMI) Repository should fix this error:
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